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Recent guest reviews

I didn’t like the cleaning staff did not refresh the linen, towels. Nor did they ask if we needed anything

My stay was incredible! The suite was lovely, the location is great, the pool and amenities are in great shape, it’s located super close to the theme parks and has free shuttles there and back, the housekeeping went above and beyond daily in cleaning our room, the staff was nice, the food and drinks at the restaurant downstairs were good and affordable, and parking is easy. Best of all, they have a program where you can text in and speak to someone at the front desk. They reply immediately and go above and beyond in accommodating your request. I work in customer service myself and this small feature is a great example of meeting your customer’s needs via their own preferred method of communication. Shoutout to Martin, Erika, Ellen, Victor, and Jo-Ann. I will refer my friends here and return next time I’m in Orlando.

CHECK IN: The check-in was lengthy. I didn't wait in line to be helped; they just took a ridiculous amount of time to check me in.  Then when the process was finally done, instead of handing me my room keys, the desk clerk handed them to another employee who walked us over to another desk and then that guy starts asking me if I want to attend a presentation the next day about new amenities at the hotel. All the while he is holding my room keys. They essentialially wanted us to sit through a timeshare presentation. I told him we were not interested, I finally got my keys and we were allowed to go up to our room. THE ROOM: They gave me a "complimentary upgrade," so my room had king bed instead of a queen. The view was amazing. However, the room itself was very worn-out looking. All the wood surfaces were torn up and scratched, there were broken outlet plates and the TV was so fuzzy we couldn't watch it. The glass shower door in the master bath room also couldn't open more than half way without hitting the toilet and making a horrible sound. The next morning we were woken up by a phone call. It was once again the hotel trying to get us to attend their "presentation." I was upset. I had to go downstairs and again tell them I was not interested. I already spent a good deal of money for this vacation and now they felt the need to hassle me twice to buy something else? They woke me up over something that is not an emergency, which to me is extremely rude. I WON'T be returning.

Leaking toilet, staff less than accommodating, sour mildew smell through hallway and in condo. I had to keep spraying Lysol to get rid of smell. Store on site closed early so don’t try to buy anything after 10pm. Vending machine didn’t work in tower B and they knew it but instead of taking 1 minute to put a sign up everyone just had to keep going up to store to let them know that they lost their money. Oh and if you didn’t remember how much you lost go back and find out and come back to the front.

Staff are not friendly. The night we stayed, there was fire alarm. Bad experience.

Westgate property in Orlando is very spacious, clean,, and close to all major attractions and restaurants. Security 24/7 is also a plus for piece of mind when traveling with your family. Room rates was very fair and reasonable. Definitely would stay at this property again when visiting Orlando.

Nice property. This resort has a lot to offer in activities, and has a gym. Staff is very courteous . My only problem was that our AC did not work and it took many phone calls for them to come look at it and by the time they figured out it could, OT be fixed it was 930at nigh and wanted us to move 1 day before leaving. 😙

The price was amazing for having 2 rooms, two bathrooms, a kitchen along with a living room. There was enough room that we were all comfortable and not on top of each other. And the kitchen was great along with having a washer and dryer. Plus the security was great to know no one Could get in anywhere without a key.

Awesome place to stay, and close to all of theme parks. Thank you again!

The resort had a basketball court, a pool, and other amenities, but even more, it’s location was perfect and close to every place I wanted to visit.

Nice place to staying, big room an very nice kichen , big pool , only need bigger bar with moore mix drink

They were totally unavailable by phone prior to visit. No manager ever on duty to discuss cancellation or refund. Very disappointed

Close to universal. Nice to have 2 bedrooms and 2 bathrooms. Stay clear of the “timeshare” people.

Carrier Drive Orlando FL

Hotel highlights

  • Walking distance to Universal Orlando Resort™ and Universal’s Volcano Bay™
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located in Southwest Orlando, Westgate Palace a Two Bedroom Condo Resort is a leisurely stroll from popular sights such as Universal Orlando Resort™ and Universal’s Volcano Bay™. This 408-room, 4-star resort has an outdoor pool along with free in-room WiFi and free self parking.


Dining

Enjoy a bite to eat at the resort's delicatessen, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. Continental breakfast is offered for a fee each morning from 7 AM to 11 AM.


Rooms

The 408 accommodations feature kitchens and space to spread out with 2 bedrooms, living rooms, and dining areas. Guests can expect free WiFi and flat-screen TVs with cable channels and DVD players. Beds are dressed in down comforters and bathrooms offer jetted tubs, hair dryers, and free toiletries. Other standard amenities include washers/dryers, coffee makers, and laptop-compatible safes. Housekeeping is available once per stay.


Property features

Westgate Palace a Two Bedroom Condo Resort features an outdoor pool, a children's pool, and a fitness center. You can take advantage of free parking, along with a free theme park shuttle. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this family-friendly resort include free WiFi in public areas, a meeting room, and a business center.

Room options

Two Bedroom Deluxe Villa

1 Queen Bed, 1 Double Sofa Bed and 2 Twin Beds | Sleeps 6

Two Bedroom Villa

1 Queen Bed and 2 Twin Beds | Sleeps 4

Room (Resort Select)

1 Queen Bed and 2 Twin Beds | Sleeps 6

Villa, 2 Bedrooms (Horror Night Shuttle)

1 Queen Bed and 2 Twin Beds | Sleeps 4

Guest reviews for Westgate Palace a Two Bedroom Condo Resort

Everyone (44) Couples (2) Family (11)
3
Partner Couples

I didn’t like the cleaning staff did not refresh the linen, towels. Nor did they ask if we needed anything

By on Mar 16, 2020

Review comment responded on Apr 2, 2020

Thank you for sharing your comments with us.Due to some restrictions we were unable to enter guest villas to provide these items. We do hope that you were able to dial our staff for anything that you may have needed.

5
Friends

My stay was incredible! The suite was lovely, the location is great, the pool and amenities are in great shape, it’s located super close to the theme parks and has free shuttles there and back, the housekeeping went above and beyond daily in cleaning our room, the staff was nice, the food and drinks at the restaurant downstairs were good and affordable, and parking is easy. Best of all, they have a program where you can text in and speak to someone at the front desk. They reply immediately and go above and beyond in accommodating your request. I work in customer service myself and this small feature is a great example of meeting your customer’s needs via their own preferred method of communication. Shoutout to Martin, Erika, Ellen, Victor, and Jo-Ann. I will refer my friends here and return next time I’m in Orlando.

By on Mar 4, 2020

5
Everyone

By on Feb 15, 2020

Review comment responded on Mar 4, 2020

Thank you for your feedback! We hope to see you again in the future at another Westgate Resort!

1
Friends

CHECK IN: The check-in was lengthy. I didn't wait in line to be helped; they just took a ridiculous amount of time to check me in.  Then when the process was finally done, instead of handing me my room keys, the desk clerk handed them to another employee who walked us over to another desk and then that guy starts asking me if I want to attend a presentation the next day about new amenities at the hotel. All the while he is holding my room keys. They essentialially wanted us to sit through a timeshare presentation. I told him we were not interested, I finally got my keys and we were allowed to go up to our room. THE ROOM: They gave me a "complimentary upgrade," so my room had king bed instead of a queen. The view was amazing. However, the room itself was very worn-out looking. All the wood surfaces were torn up and scratched, there were broken outlet plates and the TV was so fuzzy we couldn't watch it. The glass shower door in the master bath room also couldn't open more than half way without hitting the toilet and making a horrible sound. The next morning we were woken up by a phone call. It was once again the hotel trying to get us to attend their "presentation." I was upset. I had to go downstairs and again tell them I was not interested. I already spent a good deal of money for this vacation and now they felt the need to hassle me twice to buy something else? They woke me up over something that is not an emergency, which to me is extremely rude. I WON'T be returning.

By on Oct 10, 2019

Review comment responded on Oct 23, 2019

Dear Guest, We appreciate you taking the time to share your feedback with us. It does disappoint us to hear that you may not have been fully satisfied with several aspects of your stay. Through our guest comments we are able to acknowledge areas for improvement and make the necessary adjustments in hopes of providing a more complete experience for our guests. We would like to have another opportunity to welcome you back and exceed your expectations in the future. Regards, Kai

2
Family

Leaking toilet, staff less than accommodating, sour mildew smell through hallway and in condo. I had to keep spraying Lysol to get rid of smell. Store on site closed early so don’t try to buy anything after 10pm. Vending machine didn’t work in tower B and they knew it but instead of taking 1 minute to put a sign up everyone just had to keep going up to store to let them know that they lost their money. Oh and if you didn’t remember how much you lost go back and find out and come back to the front.

By on Aug 27, 2019

3
Family Family with small children Friends

Staff are not friendly. The night we stayed, there was fire alarm. Bad experience.

By on Aug 9, 2019

Review comment responded on Aug 14, 2019

Thank you for your review of Westgate Palace Resort. We regret to hear that your stay with us was anything less than exceptional. Westgate expects its staff to always be hard at work to make sure every customer has a positive experience, so your input lets us know that there may be improvement needed in this area. We certainly hope that we have the opportunity to restore your confidence in us and hope to see you again soon. Regards, Sam

5
Everyone

By on Aug 7, 2019

Review comment responded on Aug 14, 2019

Thank you for your rating. We are glad you enjoyed your time with us and we invite you to visit again soon! Regards, Sam

5
Everyone

Westgate property in Orlando is very spacious, clean,, and close to all major attractions and restaurants. Security 24/7 is also a plus for piece of mind when traveling with your family. Room rates was very fair and reasonable. Definitely would stay at this property again when visiting Orlando.

By , from Gilbert AZ on May 25, 2019

Review comment responded on Jun 4, 2019

DePaolo, Thank you for your kind words! We are pleased to hear you enjoyed your stay with us at the Westgate Palace Resort and Spa. We invite you to stay with us again next time you are in the Orlando area. Warm Regards, Jackie

4
Family Partner Couples Family

Nice property. This resort has a lot to offer in activities, and has a gym. Staff is very courteous . My only problem was that our AC did not work and it took many phone calls for them to come look at it and by the time they figured out it could, OT be fixed it was 930at nigh and wanted us to move 1 day before leaving. 😙

By , from Parma oh on May 21, 2019

Review comment responded on Jun 4, 2019

Karen, Thank you so much for sharing your excellent stay experience at the Westgate Lakes Resort and Spa. We love to hear that you appreciated the resort facilities, activities, and attentive staff. We do look forward to your visit the next time your travels take you to the Orlando area. Warm Regards, Jackie

5
Everyone

By on May 14, 2019

Review comment responded on May 16, 2019

Thank you for your rating. We are glad you enjoyed your time with us and we invite you to visit again soon! Regards, Sam

Westgate Palace a Two Bedroom Condo Resort

6145 Carrier Drive, Orlando, FL 32819
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