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Seralago Hotel & Suites Main Gate East

3.0 out of 5.0

Recent guest reviews

Place was HORRIBLE, light fixtures did not work, roaches, dirty towels on the floor, filthy carpet, mold, etc. place was discussing. We had to move to the Grand Celebration Resort as a result which cost additional $ we did not intend to spend. We do not understand why Orbitz would even recommend Seralago?! Disappointed!!!

My kids liked the pool The property was outdated and dirty looking The buffet was way to costly and food was gross

Very outdated. Tube tv in room. No wifi. $9 extra a day for resort fees. No free breakfast. Vending machine was empty. You can hear everything outside and in the rooms next to you.

Obvious upgrades to the property from when we stayed there last. Very positive.

We liked so much about this property. First, so convenient to WDW theme parks. We did not spend much time in traffic at all. Location is great to offsite restaurants, stores, shops, etc. We really liked the size of the room - very spacious. Pools were great - nicely heated so you can really enjoy swimming. Hot tubs nice too - almost too nice - usually crowded. A hotel representative texted me right after check in, mid stay and at the end to ask if everything was all right. When I requested blankets and pillows, they were delivered within 15 minutes. This is an older property and while well maintained, it is not going to be the same as a Hilton, Marriott, or Disney resort. If you can accept this, I think Seralago offers outstanding value and service. I'm sure I will be back.

Our room was is terrible conditions. We checked in at 4am, by 4:30 am i had already reserved a room at another hotel. The room smelled like a basement, the bathroom was dirty, there was hair on sheets everywhere, and much more...

The hotel is good and clean. The pool was perfect for the kids . The only bad thing is the room, is clean but is too old . If you’re interested in just spending the night there is ok but not for staying all day in your room .

The staff were excellent! All were very helpful and cheerful with great attitudes. They didn’t seem fake about it too. Just a great experience checking

Property is filthy! Bugs in our bed, not clean at all. Water doesn’t drain in sink or tub.. staff does not care.

Conveniently located, friendly staff, prompt service,

staff was very attentive some outlets didnt have power and room are dated and a bit worn but clean

Carpet looked brand new. Bathroom could use some upgrades & a good detail... but wasn’t “gross”. Shower pressure was A++! Beds were actually pretty comfortable. Good size room.

I should’ve known it was a dump when I saw buckets in the lobby because it was raining. The hotel room was OLD... gross. There was maggots in the bed! Room smelled like mold.. there was a family of raccoons in the ice machine lol. I seriously couldn’t make this stuff up. We had to argue for them to change my room they called it an upgrade. Dirty bedding. Shower brown. Sink ran all night. A big whole at the bottom of our door. Perfect size for a rodent. I slept in my clothes! I couldn’t shower because I’d need to take a whole other shower for showering there! We came in at midnight so there wasn’t much we could do.. pictures are a lie. I wouldn’t ask a homeless person to sleep here

The room smelled musky and old. The room was old and needed remodeled

5678 West Irlo Bronson Memorial Hwy Kissimmee FL

Hotel highlights

  • Walking distance to Old Town
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Fun Spot America is within a 5-minute walk of Seralago Hotel & Suites Main Gate East while other popular sites like Old Town are within a 15-minute stroll. This 614-room, 3-star hotel welcomes guests with 2 outdoor pools, a restaurant, and a 24-hour fitness center.


Dining

Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. You can sip a beverage at the coffee shop/café. Buffet breakfast is offered for a fee each morning from 7 AM to 11 AM.


Rooms

Guests can enjoy a TV and stay connected with free WiFi and wired Internet. The bathroom offers hair dryers and free toiletries. Other standard amenities include a refrigerator, a microwave, and an ironing board.


Property features

Guests of Seralago Hotel & Suites Main Gate East enjoy 2 outdoor pools, a children's pool, and a 24-hour fitness center. There's free parking and a free theme park shuttle. Multilingual staff at the 24-hour front desk can assist with concierge services, securing valuables, and luggage storage. Other amenities at this family-friendly hotel include a spa tub, an outdoor tennis court, and free WiFi in public areas.

Room options

Standard Room, 2 Double Beds (Kids Eat Free - max 2)

Full 2 | Sleeps 4

Suite, 1 Bedroom

Full 2 | Sleeps 8

Room, 1 King Bed with Sofa bed

King 1 | Sleeps 4

Double Room, 2 Double Beds, Poolside

Full 2 | Sleeps 4

Guest reviews for Seralago Hotel & Suites Main Gate East

Everyone (152) Couples (158) Business (43) Family (548) Friends (70) Other (54)
1
Everyone

By on Apr 18, 2019

Review comment responded on Apr 19, 2019

We are sorry you were unhappy- I have shared your comments with the team to find solutions that will enhance the guest experience.

1
Friends

Place was HORRIBLE, light fixtures did not work, roaches, dirty towels on the floor, filthy carpet, mold, etc. place was discussing. We had to move to the Grand Celebration Resort as a result which cost additional $ we did not intend to spend. We do not understand why Orbitz would even recommend Seralago?! Disappointed!!!

By on Apr 16, 2019

Review comment responded on Apr 16, 2019

Dear Guest, Thank you for taking the time to write a review on Expedia, it is through such candid feedback that we continue to improve our services and product. I have shared your comments with our Executive Team to review. Please accept our deepest apologies for the sub-par experience during your stay. We pride ourselves in providing excellent service and a memorable stay for each of our guests and it saddens us to learn that we failed to do so on this occasion. We hope you’ll visit us again soon, we are confident that you will have an excellent stay. Best Regards, Luis Gonzalez General Manager

2
Family with small children Families

My kids liked the pool The property was outdated and dirty looking The buffet was way to costly and food was gross

By on Apr 9, 2019

Review comment responded on Apr 10, 2019

Dear Guest, Thank you for taking the time to write a review on Expedia, it is through such candid feedback that we continue to improve our services and product. I have shared your comments with our Executive Team to review. Please accept our deepest apologies for the sub-par experience during your stay. We pride ourselves in providing excellent service and a memorable stay for each of our guests and it saddens us to learn that we failed to do so on this occasion. We hope you’ll visit us again soon, we are confident that you will have an excellent stay. Best Regards, Luis Gonzalez General Manager

2
Everyone

Very outdated. Tube tv in room. No wifi. $9 extra a day for resort fees. No free breakfast. Vending machine was empty. You can hear everything outside and in the rooms next to you.

By on Apr 2, 2019

Review comment responded on Apr 8, 2019

Thank you for taking the time to write a review on Expedia, it is through such candid feedback that we continue to improve our services and product. I have shared your comments with our Executive Team to review. Thanks again for your comments.

5
Families Partner Couples

Obvious upgrades to the property from when we stayed there last. Very positive.

By on Mar 28, 2019

Review comment responded on Mar 29, 2019

Thank you for the great score, we are happy you enjoyed your stay and we look forward to seeing again in the near future.

4
Families

We liked so much about this property. First, so convenient to WDW theme parks. We did not spend much time in traffic at all. Location is great to offsite restaurants, stores, shops, etc. We really liked the size of the room - very spacious. Pools were great - nicely heated so you can really enjoy swimming. Hot tubs nice too - almost too nice - usually crowded. A hotel representative texted me right after check in, mid stay and at the end to ask if everything was all right. When I requested blankets and pillows, they were delivered within 15 minutes. This is an older property and while well maintained, it is not going to be the same as a Hilton, Marriott, or Disney resort. If you can accept this, I think Seralago offers outstanding value and service. I'm sure I will be back.

By , from Stillwater, MN on Mar 27, 2019

Review comment responded on Mar 29, 2019

Thank you for taking the time to write a review on Expedia, it is through such candid feedback that we continue to improve our services and product. I have shared your comments with our Executive Team to review. Thanks again for your comments.

1
Family with small children Families

Our room was is terrible conditions. We checked in at 4am, by 4:30 am i had already reserved a room at another hotel. The room smelled like a basement, the bathroom was dirty, there was hair on sheets everywhere, and much more...

By on Mar 26, 2019

Review comment responded on Mar 29, 2019

Dear Guest, Thank you for taking the time to write a review on Expedia, it is through such candid feedback that we continue to improve our services and product. I have shared your comments with our Executive Team to review. Please accept our deepest apologies for the sub-par experience during your stay. We pride ourselves in providing excellent service and a memorable stay for each of our guests and it saddens us to learn that we failed to do so on this occasion. We hope you’ll visit us again soon, we are confident that you will have an excellent stay. Best Regards, Luis Gonzalez General Manager

4
Everyone

By on Mar 16, 2019

Review comment responded on Apr 1, 2019

Thank you for the great score, we are happy you enjoyed your stay and we look forward to seeing again in the near future.

3
Families

The hotel is good and clean. The pool was perfect for the kids . The only bad thing is the room, is clean but is too old . If you’re interested in just spending the night there is ok but not for staying all day in your room .

By on Mar 15, 2019

Review comment responded on Mar 15, 2019

Thank you for taking the time to write a review on Expedia, it is through such candid feedback that we continue to improve our services and product. I have shared your comments with our Executive Team to review. Thanks again for your comments.

2
Families

The staff were excellent! All were very helpful and cheerful with great attitudes. They didn’t seem fake about it too. Just a great experience checking

By , from Valrico, FL on Mar 14, 2019

Review comment responded on Mar 15, 2019

Dear Guest, Thank you for taking the time to write a review on Expedia, it is through such candid feedback that we continue to improve our services and product. I have shared your comments with our Executive Team to review. Please accept our deepest apologies for the sub-par experience during your stay. We pride ourselves in providing excellent service and a memorable stay for each of our guests and it saddens us to learn that we failed to do so on this occasion. We hope you’ll visit us again soon, we are confident that you will have an excellent stay. Best Regards, Luis Gonzalez General Manager

Seralago Hotel & Suites Main Gate East

5678 West Irlo Bronson Memorial Hwy, Kissimmee, FL 34746