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Hilton Los Angeles/Universal City

4.0 out of 5.0

Recent guest reviews

no microwave inside the room, not that impressive as i was expecting

The proximity to Universal is great, as well as the room service and pool area. What I didn’t like was the front desk and it’s inability to handle rude people. Twice I was cut in front of by others and the staff did nothing. Also, the fridge did not work, there was a big yellow stain on our sheets, the remote did not work, and the fan in the bathroom didn’t work. We let it be known but was never re-engaged on the matter. Normally I wouldn’t be so nitpicky but for what we spend I expected more. Also, be prepared for every tax known to man to be thrown your way. Occupany tax. City tourism tax. State tourism tax. I mean sheesh. It’s a massive cash grab.

I liked the close proximity. What I didn’t like was how the staff just didn’t seem ready to handle rude and unruly people. Twice I had someone cut in front of me at the concierge and check in desks and the employees just let them.

The location is great, walking distance to Universal. But the bathroom was pretty horrible. Very dirty. Shaving clippings all over back of vanity and my boys don't shave yet. Also it took a good 30 minutes of running the water before it would get hot enough to take a shower. I felt guilty running the water but just couldn't do a cold shower. Most mornings I took a luke warm shower.

Beautiful hotel and close to the airport however the walls are thin and you can hear the people in the next room. The complementary beverage and snack in the evening was fair. If you are around 12 or 13 years old like the sports teams that were staying at the hotel, you would particularly like it because it involved nacho cheese, animal crackers and cheese its. 😜

The staff was very courteous, Excellent Service and dining. We had great family time.

The bar tenders at the lounge were unbelievable. Perpetual motion! Spot on with drinks, food, ect. Waitress at breakfast were excellent. Front desk staff were great as well as the Concierge. Only problem was that we were on 23rd floor and never even had warm water for showers.

Nice hotel close to Universal Studio. Hotel happy hour is excellent, has variety of items to choose.

Great hotel! Very friendly and welcoming staff, clean and comfortable room with great view of Universal Studios. Easy walking distance to Universal.

Great location close to Universal Studios theme park. Very nice and helpful staff and very accommodating. We enjoyed our stay.

Shower drain clogged every time used. AC not working properly

Awesome stay at Hilton. Comfortable beds and great bathroom.

Clean facilities, great sized room but a little overpriced

555 Universal Hollywood Dr Universal City CA

Hotel highlights

  • Walking distance to Universal Studios Hollywood™ and Universal CityWalk
  • Onsite dining
  • Outdoor pool
  • 24-hour fitness center

Hilton Los Angeles/Universal City places you next to Universal Studios Hollywood™ and a short stroll from other popular sights like Universal CityWalk. This 495-room, 4-star hotel welcomes guests with a restaurant, an outdoor pool, and a 24-hour fitness center.


Dining

This hotel serves as home to a lobby lounge, along with a restaurant that specializes in Californian cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Full breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM.


Rooms

Guests can expect to find WiFi, wired Internet, and cable TV. Beds sport premium bedding and the bathroom offers a hair dryer and free toiletries. Other standard amenities include a refrigerator, a coffee maker, and a laptop-compatible safe.


Property features

Guests staying at Hilton Los Angeles/Universal City enjoy an outdoor pool, a 24-hour fitness center, and WiFi in public areas. Valet parking is available for USD 45 per day. The front desk has multilingual staff on hand 24/7 to help with securing valuables, concierge services, and dry cleaning/laundry. Additional amenities include conference space, a business center, and a computer station.

Room options

Executive Suite, 1 King Bed, Accessible, Non Smoking (Roll-In Shower)

King 1 | Sleeps 4

Executive Room, 1 King Bed, Executive Level

King 1 | Sleeps 2

Room, Accessible, Bathtub

Full 2 | Sleeps 4

Suite, 1 Bedroom, Non Smoking

King 1 | Sleeps 4

Guest reviews for Hilton Los Angeles/Universal City

Everyone (68) Couples (33) Business (13) Family (31) Friends (14) Other (3)
5
Everyone

By on Apr 1, 2019

Review comment responded on Apr 3, 2019

Thank you for taking a moment to rate your experience. We look forward to welcoming you back to our hotel in the not too distant future.   Angie M., Marketing Manager.

3
Families Friends

no microwave inside the room, not that impressive as i was expecting

By on Mar 28, 2019

Review comment responded on Apr 3, 2019

Thank you for taking the time to share your comments regarding your recent visit with us. I sincerely apologize that you were disappointed with your stay.  We strive to exceed your expectations and I will be sharing your review with our management team.   Angie M., Marketing Manager

5
Everyone

By on Mar 23, 2019

Review comment responded on Apr 3, 2019

Thank you for taking a moment to rate your experience. We look forward to welcoming you back to our hotel in the not too distant future.   Angie M., Marketing Manager.

2
Family with small children

The proximity to Universal is great, as well as the room service and pool area. What I didn’t like was the front desk and it’s inability to handle rude people. Twice I was cut in front of by others and the staff did nothing. Also, the fridge did not work, there was a big yellow stain on our sheets, the remote did not work, and the fan in the bathroom didn’t work. We let it be known but was never re-engaged on the matter. Normally I wouldn’t be so nitpicky but for what we spend I expected more. Also, be prepared for every tax known to man to be thrown your way. Occupany tax. City tourism tax. State tourism tax. I mean sheesh. It’s a massive cash grab.

By on Mar 22, 2019

Review comment responded on Apr 3, 2019

Thank you for taking the time to share your comments regarding your recent visit with us. I sincerely apologize that you were disappointed with your stay.  We strive to exceed your expectations and I will be sharing your review with our management team.   Angie M., Marketing Manager

2
Everyone

I liked the close proximity. What I didn’t like was how the staff just didn’t seem ready to handle rude and unruly people. Twice I had someone cut in front of me at the concierge and check in desks and the employees just let them.

By on Mar 22, 2019

Review comment responded on Apr 3, 2019

Thank you for taking the time to share your comments regarding your recent visit with us. I sincerely apologize that you were disappointed with your stay.  We strive to exceed your expectations and I will be sharing your review with our management team.   Angie M., Marketing Manager

3
Families

The location is great, walking distance to Universal. But the bathroom was pretty horrible. Very dirty. Shaving clippings all over back of vanity and my boys don't shave yet. Also it took a good 30 minutes of running the water before it would get hot enough to take a shower. I felt guilty running the water but just couldn't do a cold shower. Most mornings I took a luke warm shower.

By on Mar 12, 2019

Review comment responded on Mar 18, 2019

Thank you for taking the time to share your comments regarding your recent visit with us. I sincerely apologize that you were disappointed with your stay.  We strive to exceed your expectations and I will be sharing your review with our management team.   Angie M., Marketing Manager

5
Everyone

By on Jan 29, 2019

3
Everyone

Beautiful hotel and close to the airport however the walls are thin and you can hear the people in the next room. The complementary beverage and snack in the evening was fair. If you are around 12 or 13 years old like the sports teams that were staying at the hotel, you would particularly like it because it involved nacho cheese, animal crackers and cheese its. 😜

By on Jan 25, 2019

Review comment responded on Jan 31, 2019

Thank you for taking the time to share your comments regarding your recent visit with us. I sincerely apologize that you were disappointed with your stay.  We strive to exceed your expectations and I will be sharing your review with our management team.   Angie M., Marketing Manager

5
Everyone

The staff was very courteous, Excellent Service and dining. We had great family time.

By on Jan 7, 2019

Review comment responded on Jan 11, 2019

Thank you for taking a moment to share your experience with us. We look forward to welcoming you back to our hotel in the not too distant future!   Angie M., Marketing Manager.

5
Everyone

The bar tenders at the lounge were unbelievable. Perpetual motion! Spot on with drinks, food, ect. Waitress at breakfast were excellent. Front desk staff were great as well as the Concierge. Only problem was that we were on 23rd floor and never even had warm water for showers.

By on Jan 4, 2019

Review comment responded on Jan 11, 2019

Thank you for taking a moment to share your experience with us. We look forward to welcoming you back to our hotel in the not too distant future!   Angie M., Marketing Manager.