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Queen Kapiolani Hotel

4.0 out of 5.0

Recent guest reviews

Overall had a great experience. The staff was very friendly and professional. The view from our room was amazing(diamond head and ocean view). Our favorite person was Kavia the bellman...he was so helpful and always happy to see us and help us with anything needed. He went over and beyond to ensure our vacation was great. The Deck had pretty good food...breakfast was just ok dinner was better. Great atmosphere. The new renovations were top notch....it was very clean and design was really detailed.

The property is in a great area, close in proximity to the beach, shops and restaurants. The hotel rooms are clean and the staff was very nice, however the rooms are small and in my opinion the décor could be better.

Great cute place and very friendly ................

Pros: Beautiful lobby area, friendly staff, great internet Cons: Horrible mattress and pillows, tiny rooms

The hotel is very nice and good serviice plus they upgraded us to a junior suite ocean view.

Pictures online are accurate. Staff is always helpful. Mata, in housekeeping, took note of our daily schedule and had our Suite ready upon our return. Very friendly place to stay. Ambiance is spot on!

Elevator too slow and noisy at night, sounded like the wind blowing all night. Neighboring hotel had parties on the rooftop all night, no pretty view. Room is way too small and crowded for 4 guests with luggage. Shampoo and conditioner was nice. Ice machines were all broken or you got half ice half water. Balcony is really scary, would not recommend if guest have children! Lights are connected to 1 light switch. No name on the hotel so hard to find when we arrived after our long flight. No remote control for the TV, took 2 days to get one from the construction worker who delivered it to our room. First guy we talked to about excursion really did not care to help us, second one Kim she was great! Care valet was good. Deck hospitality was not good, was ignored a few times, like go away! More negative than good sorry to say. Would not recommend or return to this hotel. Ma halo

Property in good condition and décor is great. Rooms are clean comfortable and sunny - lots of windows! Just felt laid back and comfortable.

Love the new renovations and how close the property is to the beach and other activities. The Deck has great food and amazing views with an awesome staff. Rooms are very small but are clean and new!

The staff are amazing! I was hospitalized during our stay, and they were so accommodating to my family, since we needed to change our travel plans until I was strong enough to travel home. This is a unique property and the staff value their customers. The hotel is very nice, having undergone a complete renovation. The rooms are clean and well laid out, great views of Diamond Head, close enough to Waikiki without being caught in noise and dirt of the strip.

I had the worst experience during our check in. We were staying at this resort for 3 days, and it was pleasant until we extended our stay 1 more night. Our reservation was booked through orbitz for standard room, and the hotel staff wanted to kick us out from the current room we were in. I requested to be in the same room or refund my money so I can go elsewhere. The hotel staff told me no refund and either I take whatever room they give or lose the money. I had a toddler with me and needed 2 beds, they tried to stuff us in a tiny room. I had to Request for manager to be present, that was when hotel staff said I could stay in the same room for our extension. It was disappointing that they still wanted to take our money when they couldn’t accommodate our needs.

Great! Classy! I Really enjoyed my time here. The hotel was classy clean kind of like a little boutique hotel. I would definitely recommend it to anyone. The location was great and my view is absolutely beautiful

150 Kapahulu Ave Honolulu HI

Hotel highlights

  • Walking distance to Honolulu Zoo and Waikiki Beach
  • Onsite dining
  • Outdoor pool
  • Rooftop terrace

Located in Waikiki, Queen Kapiolani Hotel is adjacent to Honolulu Zoo and within a 10-minute walk of other popular attractions like Waikiki Beach. This 315-room, 4-star hotel has an outdoor pool along with a rooftop terrace and a conference center.


Dining

This hotel is home to a restaurant and a bar/lounge. You can get a quick energy boost at the coffee shop/café. Start each morning off right with cooked-to-order breakfast served for a fee.


Rooms

Guests can expect to find WiFi and 49-inch an LCD TV with cable channels. The bathroom offers hair dryers and free toiletries. Other standard amenities include a refrigerator and a safe.


Property features

At Queen Kapiolani Hotel, guests have access to an outdoor pool, a rooftop terrace, and WiFi in public areas. Valet parking is offered for USD 30.00 per day. The front desk has multilingual staff on hand 24/7 to help with concierge services, luggage storage, and dry cleaning/laundry. Additional amenities include a conference center, a business center, and coffee/tea in a common area.

Room options

Studio, Ocean View

King 1 | Queen 1 | Sleeps 2

Penthouse, Balcony, City View

Full 1 | Sleeps 6

Room, 2 Queen Beds, Balcony (Diamond Head View)

Queen 2 | Sleeps 4

Room, 2 Queen Beds, Balcony, City View

Queen 2 | Sleeps 4

Guest reviews for Queen Kapiolani Hotel

Everyone (23) Couples (6) Family (3)
5
Everyone

By on Jun 10, 2019

Review comment responded on Jun 10, 2019

Thank you for sharing your feedback with us and we are glad you enjoyed your stay!

3
Partner Couples

Overall had a great experience. The staff was very friendly and professional. The view from our room was amazing(diamond head and ocean view). Our favorite person was Kavia the bellman...he was so helpful and always happy to see us and help us with anything needed. He went over and beyond to ensure our vacation was great. The Deck had pretty good food...breakfast was just ok dinner was better. Great atmosphere. The new renovations were top notch....it was very clean and design was really detailed.

By on Jun 8, 2019

Review comment responded on Jun 9, 2019

Thank you for sharing your feedback with us and we are glad you enjoyed your stay!

3
Partner Couples

The property is in a great area, close in proximity to the beach, shops and restaurants. The hotel rooms are clean and the staff was very nice, however the rooms are small and in my opinion the décor could be better.

By on May 30, 2019

Review comment responded on May 31, 2019

Thank you for sharing your rating with us and we are glad you enjoyed your stay!

4
Partner Couples

Great cute place and very friendly ................

By on May 27, 2019

Review comment responded on Jun 10, 2019

Thank you for sharing your feedback with us and we are glad you enjoyed your stay!

2
Partner Couples

Pros: Beautiful lobby area, friendly staff, great internet Cons: Horrible mattress and pillows, tiny rooms

By on May 24, 2019

Review comment responded on May 24, 2019

Thank you for sharing your review and we sincerely apologize that you were not happy. We will be sure to share your feedback with our team.

5
Everyone

By on May 20, 2019

Review comment responded on May 20, 2019

Thank you for sharing your feedback with us and we are glad you enjoyed your stay!

4
Everyone

By on May 19, 2019

Review comment responded on May 19, 2019

Thank you for sharing your feedback with us and we are glad you enjoyed your stay!

5
Everyone

By on May 4, 2019

Review comment responded on May 5, 2019

Thank you for sharing your rating with us and we are glad you enjoyed your stay!

5
Partner Couples

The hotel is very nice and good serviice plus they upgraded us to a junior suite ocean view.

By on Apr 23, 2019

Review comment responded on Apr 25, 2019

Thank you for sharing your feedback with us and we are glad you enjoyed your stay!

5
Partner Couples

Pictures online are accurate. Staff is always helpful. Mata, in housekeeping, took note of our daily schedule and had our Suite ready upon our return. Very friendly place to stay. Ambiance is spot on!

By on Apr 7, 2019

Review comment responded on Apr 8, 2019

Thank you for sharing your feedback with us and we are glad you enjoyed your stay!