Cruise Customer Reviews

Overall Rating: This vessel has a 3 star rating

About the Reviewer:

Age:

30 - 49

Cruise Experience:

7+ cruises

Traveler Type:

Couple

Stateroom Type:

Suite

A Good Experience by Ihsan S. from Los Angeles, CA

Sailing date: Jan 2012

Pros:

Casablanca

Cons:

The food and Ship Excursions

Overall I was really impressed with the ship. It was beautiful and extremely well maintained and spotless.

Ship Details:

Ship Quality

The ship is huge and very well maintained. I did, however, have a major issue with all of the smoking that was allowed on the ship; even in the non-smoking areas. That was a huge turn-off for my wife and I. Way too much smoking.

Dining/Food

The food absolutely sucked. I would not recommend it at all. The other thing that really bothered me was that you have to pay for everything, including water. I have cruised many times in the past with several different ships and this is the first time that I have been on a ship that nickle and dimes you so much. The food was a major let down. FYI, before I left for the cruise, I spoke with customer service to find out what was included and I was told, meals, water and soft drinks, but alcohol has to be paid for (like on all ships). Let me tell you, that was not the case; and the food sucked. No bueno!

Stateroom Quality

We were upgraded to a suite that was immaculate.

Ship Staff Quality

The staff on the ship was extremely helpful, polite and exemplefied great customer service. We absolutely loved them.

Entertainment & Activities

The nightly shows were good. We didn't really spend much time in the Aft Lounge or the Jazz bars due to the clouds of cigarette and cigar smoke.

3 out of 3 people found this review helpful.

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Overall Rating: This vessel has a 4 star rating

About the Reviewer:

Age:

30 - 49

Cruise Experience:

First cruise

Traveler Type:

Couple

Stateroom Type:

Balcony

Great Cruise. Magnificent ship. by A Traveler from Nanaimo, BC

Sailing date: Oct 2011

Pros:

Excellent condition of the ship and installations, friendly hard working staff.

Cons:

Very slow boarding and disembarking procedures. Too persistent sales personnel.

It is an amazing ship with excellent and ample facilities to ensure entertainment. Extremely clean and well maintained by a very friendly, competent and hard working staff. The cruise offered a good variety of locations and environments and plenty of activities. Great experience, worth recommending and repeating.

Ship Details:

Ship Quality

Magnificent ship in excellent condition and maintained perfectly clean at all times.

Dining/Food

Excellent dining quality and ample choices. Dining times could have been more flexible.

Stateroom Quality

Constantly maintained, perfectly clean and comfortable. Staff keeps the staterooms clean at all times without interfering with guests.

Ship Staff Quality

Extremely friendly, always available and helpful. Efficient, professional and hard working. More boarding and disembarking security personnel would have been needed to make these procedures faster.

Entertainment & Activities

Read this user's port of call reviews:

Genoa, Italy; La Goulette (Tunis & Carthage), Tunisia; Naples, Italy; Palma De Mallorca, Balearic Islands; Palermo, Sicily

Collapse List of Ports

Ports of Call:

Genoa, Italy

La Goulette (Tunis & Carthage), Tunisia

Naples, Italy

Palma De Mallorca, Balearic Islands

Palermo, Sicily

3 out of 3 people found this review helpful.

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Overall Rating: This vessel has a 2 star rating

About the Reviewer:

Age:

18 - 29

Cruise Experience:

7+ cruises

Traveler Type:

Singles/friends

Stateroom Type:

Suite

Sub Par At Best by Matty D. from shelton, ct

Sailing date: Oct 2009

Pros:

Not much but the suite and the fact it was a new ship

Cons:

THE FOOD

The ship was very nice. It was clean and the casino was very nice. However.. The cruise didnt allow for day time on the ship. If you wanted to get off at a port and have a good time, you would need to wake up very early and then rush to get back on the ship. By that time it was too cold to be outside so there weren't many things to do. The drinks were of course highly priced and the food had to be choked down. Every aspect of the food was laughable when i didn't want to cry. It was worse the worst food i ever tasted. We stopped going to dinner the 3rd night and would only eat when we were off the ship. Not to mention our friend got food posioning and had to suffer through that terrible experience. The ports were ok and Tunisa was a hell whole that should not be visited. There is no good reason for that place to be a stop. Everything on the ship closed early the water in the hot tubs were cold, everything was expensive, everything was regulated, even the cheap glasses in the cabin, nothing was free not even water, the but staff was alright but then started to get on my nerves by the end of the cruise, i felt harrased and not on vacation.

Ship Details:

Ship Quality

Nice new and clean

Dining/Food

SO BAD

Stateroom Quality

Paid 3 times the price for a suite so it better be nice.

Ship Staff Quality

They seemed like all they cared about was not getting fired, didn't go above and beyond for nothing.

Entertainment & Activities

50 out of 62 people found this review helpful.

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