Cruise Customer Reviews

Overall Rating: This vessel has a 2 star rating

About the Reviewer:

Age:

30 - 49

Cruise Experience:

2 - 3 cruises

Traveler Type:

Couple

Terrible service, not friendly staff - d by Michele from Hesperia, CA

Sailing date: Aug 2007

We were very unhappy with our overall experience. We managed to create our own fun - the ship and its crew should be worked on to make it a much nicer experience.

Ship Details:

Dining/Food

Impossible to get reservations, not a good variety, what was on menu was not what was served.

Stateroom Quality

The state room was filthy. The bed was never once made up only the spread was placed over messed up sheets. Service to room - not any could never find the attendant.

Ship Staff Quality

very poor service at restaurants and room. Nice folks in lounges and helpful excursion staff.

Entertainment & Activities

Children's Programs

Pub crawl was fun.

Read this user's port of call reviews:

Hilo, Hawaii; Kahului, Maui

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Ports of Call:

Hilo, Hawaii

Good. Kayaking is fun, waterfall was beautiful.

Kahului, Maui

Bad weather prevented the molokini excursion - bummer. We had fun with our rental car. Beach day was just okay.

Don't Miss: Snorkeling molokini.

25 out of 35 people found this review helpful.

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Overall Rating: This vessel has a 5 star rating

About the Reviewer:

Age:

65+

Cruise Experience:

First cruise

Traveler Type:

Group

A good time was had by all. by Susan from USA

Sailing date: Aug 2007

Pros:

CUSTOMER SERVICE Clean and friendly, Free Style dinning (time to clean up after shore excursions). Everything you would want or need ready when you are.

I put in my vacation request at work, my boss asked where I was going. I explained I was taking one of my grandsons on a cruise to Hawaii, she said do you really think he will enjoy it he will be so bored. I had never been on a cruise before so I became very nervous as I did want him to have a good time with trip edition. On August 18, 2007 we bored a flight to Honolulu, and subsequently "The Pride of America". There my worries about fun for both of us were soon laid to rest. The shipboard activities led to friendships my grandson became part of a group doing things together every night. Daytimes were filled with shore activities Trip to Hanna one day and snorking on Maui with ship mates two days with a great family. Five kids and adults and we all had a great time. Kauai zip lining and tubing with other ship mates by coincident or design not surprising as the ship was. Each day into the next was filled. One of the best things that happened was for no reason one night while being entertained my grandson reached over and gave my the biggest hug ever and later in the evening surprised me and asked me to dance. We both agreed we will never forget this experience; my boss was wrong because a great time was had by all.

Ship Details:

Dining/Food

Impressed with quality, taste presentation and excellent service. Great experience.

Stateroom Quality

Very happy few plumbing problems attended to promptly and with excellent service by all staff.

Ship Staff Quality

I cannot say enough about the staff I think that they are second to none in fact I want to take another cruise with NCL when I go back to Hawaii I will book Pride of America to ensure that I will enjoy another wonder experience. The staff made me feel very welcome and made me want to come back a time I will never forget.

Entertainment & Activities

Activities: Great organization of activities very clean helpful staff members although we were on shore most daytime hours walking on deck observed the aforementioned. Entertainment: One of the best values on board, so nice to be able to go from one show to another very enjoyable loved comedy, music dance , magic was in the air something for everyone a lot of variety loved the audience participation sooo much fun.

Children's Programs

I could see how much fun all children were having I had to stop and watch from hula-hoop contacts to creative activities almost like going to camp on board great camp counselors they seemed to have as much fun as the kids I have recommended at work for families to take their children on Pride of America for a great family vacation.

Read this user's port of call reviews:

Hilo, Hawaii; Kailua-Kona, Hawaii; Kahului, Maui

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Ports of Call:

Hilo, Hawaii

Fun at Hilo Hattie. First day worried about getting lost not confident, saw a shuttle and boarded to Hilo Hatie's spent at least two and a half hours because we discovered that they would ship our purchases, we decided we would do all of our shopping for friends and family and that would be one obligation done. Then we were please to find great promotions as well between my grandson and I, we ended up with three good size boxes to be sent home. While there I picked a oyster that produced 2 pearls that will be ear rings. We then returned to the ship inasmuch as I had not slept for two days the rest of the day we just ate relaxed and napped. Basically geared up for Maui two days of activities planned. Glad we did.

Don't Miss: Excursion Desk on board should be first on list they are so helpful.

Kailua-Kona, Hawaii

Kona a day with a local. Walked around shops nothing planned. A local had a sign out for a three hour tour the tour was rather disappointing the area we saw included the painted church and a nut farm but all seemed a bit depressed next time I stick to the pros.

Don't Miss: Planned activity such as swimming or snorkling or a professional guide of area.

Kahului, Maui

Maui everything you heard and more. Trip to Hana was I ever glad we had a great super driver, met a wonderful family and saw some of the most beautiful scenery in my 66 years the driver stopped by waterfalls, picked fruit along the road stopped at black sand beach we all had so much fun exploring and playing in the surf. A stop at an orchid farm food was provided for both breakfast and lunch and all tasted good. This was a full day and we were all very tired but very happy. The next day the family we had met with on our trip to Hana was also on the same snorkel adventure again another beautiful day with a wow of a barbeque and the most wonder staff one of the greatest days even though I do not know how to swim they showed me how to snorkel I actually got to see a sea turtle swim right under me, got so excited I ended up with a mouthful of sea water it was wonderful Maui. Every where you looked there was beauty and we decided to take a city bus back to the cruise ship as the taxi ride w

Don't Miss: The trip to Hana I almost did. Maui offers so much do not miss anything.

23 out of 26 people found this review helpful.

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Overall Rating: This vessel has a 4 star rating

About the Reviewer:

Age:

30 - 49

Cruise Experience:

2 - 3 cruises

Traveler Type:

Couple

Poor entertainment smoking is problem. by Rasem from Ontario, Canada

Sailing date: Jul 2007

Pros:

Restaurant experience is good.

Good and we like Hawaii, cruise with the same ship yes if they ban smoking and improve their entertainment program.

Ship Details:

Dining/Food

Stateroom Quality

Smoking in all stateroom should be banned as one of the rooms given to us was used by smoker and it was so nasty smell for us.

Ship Staff Quality

Entertainment & Activities

Activities: Swimming pools is small compared to the number of people. Entertainment: Very poor program, comedian every day.

Children's Programs

Read this user's port of call reviews:

Hilo, Hawaii; Kailua-Kona, Hawaii; Kahului, Maui

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Ports of Call:

Hilo, Hawaii

Kailua-Kona, Hawaii

Kona is beautiful and people are nice. Hawaii is beautiful place to visit, sure I will go again to visit Hawaii.

Don't Miss: Hawaii is good place to visit.

Kahului, Maui

Hana Highway is good driving thrill. Lovely, we like Maui.

Don't Miss: Hana Highway, Iao Valley and snorkeling in black rock beach.

7 out of 9 people found this review helpful.

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Overall Rating: This vessel has a 2 star rating

About the Reviewer:

Age:

50 - 65

Cruise Experience:

First cruise

Traveler Type:

Family w/older children

The poorest attitudes of employees. by William from Hilo, HI, USA

Sailing date: Jul 2007

Pros:

Design of ship.

My daughter and I found that the employees of the cruise line were very rude and at best, non-personable. Maybe they're overworked; maybe the attitude of their employer trickled down to them. At times, I found them only nice and helpful if a tip was expected or in your hand. I had waiters and staff that wouldn't even step aside in dining areas, passages, etc. They would absolutely come straight at you and let you bump into them without even the courteously of an apology. VERY RUDE BEHAVIOR for a hospitality business. There was times when my room wouldn't even be made up and other passengers that left tips on there bed would be made. I'm sorry that my first cruise with my 18 year old daughter's first cruise was so unpleasant because of the staff. We'll pick another cruise line before we go on another NCL.

Ship Details:

Dining/Food

Stateroom Quality

Ship Staff Quality

Children's Programs

Read this user's port of call reviews:

Hilo, Hawaii; Kailua-Kona, Hawaii; Kahului, Maui

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Ports of Call:

Hilo, Hawaii

Hilo was great. Hilo was educational.

Don't Miss: Volcano.

Kailua-Kona, Hawaii

Kahului, Maui

13 out of 15 people found this review helpful.

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Overall Rating: This vessel has a 4 star rating

About the Reviewer:

Age:

30 - 49

Cruise Experience:

First cruise

Traveler Type:

Couple

Not as luxurious as I had expected, the by Laurie Anne from Canada

Sailing date: Feb 2007

Pros:

Nice pool deck, hot tubs.

Ship Details:

Entertainment & Activities

2 out of 4 people found this review helpful.

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Overall Rating: This vessel has a 5 star rating

About the Reviewer:

Age:

50 - 65

Cruise Experience:

First cruise

Traveler Type:

Couple

Ship Review by Robert from Lynbrook, NY

Sailing date: Mar 2007

Ship Details:

Entertainment & Activities

Read this user's port of call reviews:

Cruise Kilauea Volcano; Hilo, Hawaii; Kailua-Kona, Hawaii; Kahului, Maui

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Ports of Call:

Cruise Kilauea Volcano

Hilo, Hawaii

Kailua-Kona, Hawaii

Kahului, Maui

2 out of 4 people found this review helpful.

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Overall Rating: This vessel has a 3 star rating

About the Reviewer:

Age:

50 - 65

Cruise Experience:

2 - 3 cruises

Traveler Type:

Couple

It was not worth the cost. by Leslie from Phoenix, AZ

Sailing date: Mar 2007

Pros:

The staterooms.

Very disappointing, I was completely unimpressed with the ship staff, the ship itself, the food, and the entertainment.

Ship Details:

Entertainment & Activities

Activities: About standard. Entertainment: The comedians and individual acts were great, the dancers were good, the singers in the ensemble cast were awful and the productions were barely worth seeing.

7 out of 8 people found this review helpful.

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Overall Rating: This vessel has a 5 star rating

About the Reviewer:

Age:

65+

Cruise Experience:

4 - 6 cruises

Traveler Type:

Couple

Great way to see the islands. by Bob from Newport, Rhode Island

Sailing date: Mar 2007

Pros:

Great room with balcony. Freestyle dining was a hit with us.

It is not often that we want to go back to the same place. This is the exception.

Ship Details:

Entertainment & Activities

1 out of 1 people found this review helpful.

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Overall Rating: This vessel has a 4 star rating

About the Reviewer:

Age:

50 - 65

Cruise Experience:

2 - 3 cruises

Traveler Type:

Couple

Great way to see the Hawaii islands. Of by Roy from Fresno, CA

Sailing date: Jun 2007

Pros:

Eembarkation procedures.

Ship Details:

Entertainment & Activities

Read this user's port of call reviews:

Cruise Kilauea Volcano; Hilo, Hawaii; Kailua-Kona, Hawaii; Kahului, Maui

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Ports of Call:

Cruise Kilauea Volcano

Could not really see that much. May have been better earlier in the day.

Hilo, Hawaii

Kailua-Kona, Hawaii

Kona is my favorite place on the islands. Not as beautiful, but peaceful.

Don't Miss: Snorkeling with turtles.

Kahului, Maui

Sunrise and biking down Haleakala was great.

Don't Miss: The entire island.

3 out of 3 people found this review helpful.

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Overall Rating: This vessel has a 3 star rating

About the Reviewer:

Age:

30 - 49

Cruise Experience:

4 - 6 cruises

Traveler Type:

Couple

Nothing free about Freestyling. by Betsy from Milford, CT

Sailing date: May 2007

Pros:

It's location - Hawaii.

Ship Details:

Entertainment & Activities

Activities: The only suggestion would be to have the gyroscope open longer. The timeframe was too limited.

Read this user's port of call reviews:

Cruise Kilauea Volcano; Hilo, Hawaii; Kailua-Kona, Hawaii; Kahului, Maui

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Ports of Call:

Cruise Kilauea Volcano

Hilo, Hawaii

Kailua-Kona, Hawaii

Kahului, Maui

7 out of 9 people found this review helpful.

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