Cruise Customer Reviews

Overall Rating: This vessel has a 2 star rating

About the Reviewer:

Age:

30 - 49

Cruise Experience:

2 - 3 cruises

Traveler Type:

Couple

Stateroom Type:

Oceanview

Not so great by Jen S from Rochester, MN

Sailing date: Feb 2009

Pros:

being a shore, the excursions were great

Cons:

the overall ship experience was sub par, food was bad, had to pay for all soda and had to tip them for it

Hawaii is great but the over all ship experience was not. Room on the 4th floor was extremely loud with engine room noise, food was room temperature and flavorless, had to pay for all soda, but all the coffee you could drink for free. Very uncomfortable bed.

Ship Details:

Ship Quality

Dining/Food

Stateroom Quality

Ship Staff Quality

Entertainment & Activities

Read this user's port of call reviews:

Hilo, Hawaii; Kailua-Kona, Hawaii; Nawiliwili, Kauai; Kahului, Maui

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Ports of Call:

Hilo, Hawaii

Volcano was great

Don't Miss: volcano

Kailua-Kona, Hawaii

Don't Miss: snorkeling/kayaking

Nawiliwili, Kauai

Beautiful island, must see by yourself at your own pace.

Kahului, Maui

Don't Miss: snorkeling/whale watching

10 out of 12 people found this review helpful.

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Overall Rating: This vessel has a 3 star rating

About the Reviewer:

Age:

50 - 65

Cruise Experience:

2 - 3 cruises

Traveler Type:

Couple

It was not worth the cost. by Leslie from Phoenix, AZ

Sailing date: Mar 2007

Pros:

The staterooms.

Very disappointing, I was completely unimpressed with the ship staff, the ship itself, the food, and the entertainment.

Ship Details:

Entertainment & Activities

Activities: About standard. Entertainment: The comedians and individual acts were great, the dancers were good, the singers in the ensemble cast were awful and the productions were barely worth seeing.

7 out of 8 people found this review helpful.

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Overall Rating: This vessel has a 4 star rating

About the Reviewer:

Age:

30 - 49

Cruise Experience:

2 - 3 cruises

Traveler Type:

Couple

Poor entertainment smoking is problem. by Rasem from Ontario, Canada

Sailing date: Jul 2007

Pros:

Restaurant experience is good.

Good and we like Hawaii, cruise with the same ship yes if they ban smoking and improve their entertainment program.

Ship Details:

Dining/Food

Stateroom Quality

Smoking in all stateroom should be banned as one of the rooms given to us was used by smoker and it was so nasty smell for us.

Ship Staff Quality

Entertainment & Activities

Activities: Swimming pools is small compared to the number of people. Entertainment: Very poor program, comedian every day.

Children's Programs

Read this user's port of call reviews:

Hilo, Hawaii; Kailua-Kona, Hawaii; Kahului, Maui

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Ports of Call:

Hilo, Hawaii

Kailua-Kona, Hawaii

Kona is beautiful and people are nice. Hawaii is beautiful place to visit, sure I will go again to visit Hawaii.

Don't Miss: Hawaii is good place to visit.

Kahului, Maui

Hana Highway is good driving thrill. Lovely, we like Maui.

Don't Miss: Hana Highway, Iao Valley and snorkeling in black rock beach.

7 out of 9 people found this review helpful.

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Overall Rating: This vessel has a 3 star rating

About the Reviewer:

Age:

30 - 49

Cruise Experience:

4 - 6 cruises

Traveler Type:

Couple

Nothing free about Freestyling. by Betsy from Milford, CT

Sailing date: May 2007

Pros:

It's location - Hawaii.

Ship Details:

Entertainment & Activities

Activities: The only suggestion would be to have the gyroscope open longer. The timeframe was too limited.

Read this user's port of call reviews:

Cruise Kilauea Volcano; Hilo, Hawaii; Kailua-Kona, Hawaii; Kahului, Maui

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Ports of Call:

Cruise Kilauea Volcano

Hilo, Hawaii

Kailua-Kona, Hawaii

Kahului, Maui

7 out of 9 people found this review helpful.

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Overall Rating: This vessel has a 3 star rating

About the Reviewer:

Age:

65+

Cruise Experience:

First cruise

Traveler Type:

Couple

Stateroom Type:

Balcony

An OK Cruise by WAYNE V from Salt Lake City, UT

Sailing date: Jan 2013

Pros:

Food, acomodations, service were all good

Cons:

Ship needs some TLC. Better TVs, wireless internet. Better sound system in the theater.

Clean, stable, easy to navigate from place to place.

Ship Details:

Ship Quality

Dining/Food

Food generally good. Buffet had good variety. Became a little more difficult when the wrapped everything in plastic for our protection. But, that's OK.

Stateroom Quality

Very good except in todays world a flat screen TV with better reception is needed. Everything else was excellent.

Ship Staff Quality

Most of the time very friendly. One in particular in the ship store helped my wife with motion sickness by recommending some acupressure bracelets. They were inexpensive and worked very well.

Entertainment & Activities

Willie K was fantastic as were the Polynesian dancers. All other entertainment was OK. A couple of shows suffered from poor sound. The comedian (Tim Kamanski) was not my cup of tea.

5 out of 6 people found this review helpful.

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Overall Rating: This vessel has a 4 star rating

About the Reviewer:

Age:

50 - 65

Cruise Experience:

2 - 3 cruises

Traveler Type:

Couple

Great way to see the Hawaii islands. Of by Roy from Fresno, CA

Sailing date: Jun 2007

Pros:

Eembarkation procedures.

Ship Details:

Entertainment & Activities

Read this user's port of call reviews:

Cruise Kilauea Volcano; Hilo, Hawaii; Kailua-Kona, Hawaii; Kahului, Maui

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Ports of Call:

Cruise Kilauea Volcano

Could not really see that much. May have been better earlier in the day.

Hilo, Hawaii

Kailua-Kona, Hawaii

Kona is my favorite place on the islands. Not as beautiful, but peaceful.

Don't Miss: Snorkeling with turtles.

Kahului, Maui

Sunrise and biking down Haleakala was great.

Don't Miss: The entire island.

3 out of 3 people found this review helpful.

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Overall Rating: This vessel has a 5 star rating

About the Reviewer:

Age:

50 - 65

Cruise Experience:

First cruise

Traveler Type:

Couple

Ship Review by Mark from Corona, CA

Sailing date: Jan 2007

Ship Details:

Entertainment & Activities

2 out of 2 people found this review helpful.

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Overall Rating: This vessel has a 3 star rating

About the Reviewer:

Age:

50 - 65

Cruise Experience:

2 - 3 cruises

Traveler Type:

Singles/friends

Stateroom Type:

Oceanview

Spectacular Cruise by Maria T from Miami, FL

Sailing date: Jun 2009

Pros:

Cleanliness and Shore Excursions

Cons:

Not having the same waiter every night

Cleanliness, choice of shore excursion, organization Loved free style cruising but would prefer to have the same waiter every night. Entertainment could be better. Overall we had an excellent experience.

Ship Details:

Ship Quality

Dining/Food

Not impressed with the quality of the French specialty restaurant.

Stateroom Quality

Ship Staff Quality

Entertainment & Activities

Read this user's port of call reviews:

Hilo, Hawaii; Kailua-Kona, Hawaii; Nawiliwili, Kauai; Kahului, Maui

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Ports of Call:

Hilo, Hawaii

Volcnos National Park

Don't Miss: Volcanos National Park

Kailua-Kona, Hawaii

Don't Miss: Painted Church

Nawiliwili, Kauai

Journey to Waimea Canyon

Kahului, Maui

Road to Hana Sunrise at Haleakala crater

Don't Miss: Road to Hana

2 out of 3 people found this review helpful.

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Overall Rating: This vessel has a 3 star rating

About the Reviewer:

Age:

30 - 49

Cruise Experience:

4 - 6 cruises

Traveler Type:

Couple

Not customer service driven!!! by Carrie from Colorado Springs, CO

Sailing date: Mar 2007

Pros:

Where they go in 7 days.

This cruise line has a great itenerary but the staff on board are not very helpful and seem to be more concerned about finishing their jobs so they can get off the ship, instead of making sure your family vacation is enjoyable. I was very dissatisfied with the overall dedication of almost all of the staff members, even the higher ranking managers.

Ship Details:

Entertainment & Activities

2 out of 3 people found this review helpful.

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Overall Rating: This vessel has a 3 star rating

About the Reviewer:

Age:

30 - 49

Cruise Experience:

2 - 3 cruises

Traveler Type:

Group

Great itinerary and good excursion offer by A Traveler from Las Vegas, NV

Sailing date: Aug 2006

Pros:

The Pride of America theme was well-done throughout the ship - very colorful and creative. The Hawaiian culture representative was knowledgable and fun.

Hawai'i is wonderful! But this particular cruise was not as enjoyable as I'd hoped, based on my other cruise experiences. The itinerary, the cruise dates, and the excursions were all wonderful and very enjoyable. But our overall cruise experience was fraught with inconvenience and downright incompetence. Not to say that all the staff was horrid or the entire cruise was lost. We did have certain staff members who stepped up and did their best to turn our experience around - and thanks to them, it did. But 1/2-way through the cruise... We had particular difficulty with the front desk and with housekeeping. Our room was not clean when we boarded (we didn't go to our room until the 'all clear' was sounded for our floor); we had difficulty getting the room cleaned until we - along with the other cabins being serviced by the same steward - complained. Then we received an excellent, kind, very capable cabin steward who cheerfully and efficiently cleaned our cabin and made us feel welcome. As for the food... we did have a great time in most of the specialty restaurants. The upgraded 'cover' prices were reasonable, the service impeccable, and the food quality, quantity, and taste were EXCELLENT. We took the advice of other travelers and made our reservations immediately upon boarding, so we had no trouble getting in. The main dining rooms were wonderful for breakfast; but for dinner, we had difficulty getting our party of 2 seated in less than 45 minutes after arriving. The servers got the orders wrong, food arrived cold, and basically, the experience wasn't good. The buffet and 24-hour diner were hit-and-miss. But mostly, the food was tasty and the service was friendly. We met several people on this cruise who mentioned - without solicitation - that they were quite disappointed with their experience. They, too, had much better experiences on other cruise lines. We all agreed that Hawai'i and the excursions were wonderful; but the ship and its crew should pay more attention to their guests. I don't plan on taking another Norwegian cruise any time soon.

Ship Details:

Entertainment & Activities

Entertainment: Shows and entertainment were very amature and not all that enjoyable. The only 'fun' was the daily time with the Hawaiian cultural rep - crafts.

2 out of 3 people found this review helpful.

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