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A pleasant trip except ..... by
A Traveler from San Jose, CA Sailing date: Aug 2012Pros: the service provided by Indonisian and Filipino crew members Cons: the dishonest way of handling delay of arriving port of Victoria. Very bad Overall, it's a good cruise. Everything worked out as expected. The service from cabin and dining room though, made this cruise line worth of reconsidering. Ship Qualitythe ship is very well maintained even though it has worn out a little bit. We noticed the crew constantly working on the stairs, rails. Pretty much everywhere. Dining/FoodThe food was good but not excellent. The service from dining room stewards made it shine. Stateroom QualityThe room was very well maintained. The animal made by towel from our cabin stewards made every trip back to our stateroom a pleasant surprise. Ship Staff QualityThe crew work in the cabin and dining room are second to none. The front desk and cafe's crew are also great. But the crew work in the GreenSpa and gym definitely need some more attitude training. Entertainment & Activitiesthe singing and dancing shows were good. But you get bored after seeing the similar type of show twice.  2 out of 2 people found this review helpful.
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  Oosterdam was a nice ship. by
Gary Belcher from Gig Harbor, Washington Sailing date: Jun 2012Pros: Being in the ports. Cons: Onboard items were overpriced The Oosterdam was a nice ship, showing it's age, but nice. Ship QualityAbout time for an update. Dining/FoodThe food and selection was great. Hard to make choices at mealtimes. Stateroom QualityDue for an update. Staterooms were nice, but need an update. Ship Staff QualityStaff could not have been better. The best. 1 out of 1 people found this review helpful.
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A Great and wonderful cruise. by
Patricia H from CA Sailing date: Jun 2012Pros: The food and the wonderful crew. Especially our cabin stewards. Cons: Maybe the photo people. They lost our dinner photos. I know, I know they take twelve thousand photos a cruise. My granddaughter and I cruised on the Oosterdam and had a wonderful time. The cabin was always kept clean and I swear the stewards never slept. They were always working. All of the crew were very helpful and friendly. The ship as a whole was very clean. We enjoyed the Crow's Nest were we enjoyed "Mocas" and a time to read,rest and watch for whales. And of course the food was outstanding. Ship Quality
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2 out of 2 people found this review helpful.
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Second Alaska Cruise with HA by
Charles G. from Frederick, MD Sailing date: Jun 2012Pros: Relaxed attentive ambiance and superioir service. Cons: The weather.....no fault of HA! Overall...good. The service and staff are excellent. The entertainment was weak in a couple of spots but the main shows were professional quality. There are always plus and minus items in the food department, depending somewhat on individual taste. Cruise food in general tends to be on the bland side but there are plenty of choices. Ship Quality
Dining/FoodA baked potato was a disaster; cooked ages in advance and lukewarm. There is no excuse for this since baking a potato is as basic as you can get. Steam table "baked" potato should be outlawed. Stateroom Quality
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1 out of 3 people found this review helpful.
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Dream Cruise by
A Traveler from St. Louis, MO Sailing date: May 2012The ship was nice,clean and very easy to get around, but needs to be checked for mechanical issues before departing so your customers will be able to enjoy all ports and not have to cut stay short Ship Quality
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1 out of 1 people found this review helpful.
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a wonderful lesure kick back cruise. by
katrina H. from Modesto Ca Sailing date: Dec 2011Pros: the food was amazing! Cons: no drinks were served to you while playing poker. the 7 day cruise was amazing. i have never ate so well in my life! the food was five star in the sit down dinning, although the buffet line was a was also very good, some items were a bit bland. it was very nice having a separate pool for adults and childeren. i stayed in an inner room, the room service and stuarts were very nice and timely. i highly receomend this cruise if you are wanting to relax and enjoy lesure time. although being a young adult, this is more of a older adult cruise line. Ship Quality
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3 out of 3 people found this review helpful.
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Would use Holland America again by
Larry N from Rochester NY Sailing date: Aug 2011Pros: Service great food atmosphere Cons: Room could be spruced up overall excellent. Clean - constant staff cleaning - no standing around - everybody working and pleasant to you everywhere you went . Ship QualityAgain - cleanliness was impressive. Facilites gave everyone something to do always something goingon for all age groups. Decor was nice throughout ship.Accesibility for handicapped appeared well thought out as we were scouting for trips with parents. Dining/FoodFood was excellent we thougth -even the buffet. Somethings better than others of course but when you consider how many people they had to serve especially at the buffet it was very good.Specialty optins were excellt. Expecially like the fact that only one dining option was additional cost. Treated us extra special as it was 25th anniversary Stateroom QualityStateroom could have been better . Carpet was worn - had wrinkles and could have been stretched.Otherwise was good. Amenties were good as was comfort and service was excellent Ship Staff QualityBest ever. Met every need quickly above and vbeyond expectations. My wife threw out her back first day and they were very accomadating - extra pillows, quick room service- asking what they could do, ice packs etc. Genuine concern. Room always spotless twice a day. Extremely friendly. Entertainment & ActivitiesGreat shows - especially the magician. Good talks by Park Rangers on the Glaciers. Funny Mariage game - many options - we are not " partyiers " or drinklers but it was there if you wanted but many options if you didn't. We were told it was an "old" peoples cruise but it was not -many families with children and they seemed to have much for them as well. 
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Juneau, AlaskaRainy - saw the whales int he harbor. Shopped . Did an excellent river float trip - great guide from Ireland.
Ketchikan, AlaskaRain - our glacier float plane ride was cancelled due to weather - bummer ! Shopped and walked and got wet. Still enjoyed it - but sort of a carnvial atmosphere
Sitka, AlaskaWe just walked as it was a beautiful day - enjoyed that immensely.
Victoria, British ColumbiaExcellent=- took a great carriage ride with a great driver - wonderful way to end our trip !
3 out of 3 people found this review helpful.
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mexico re-route by
Gail A from B.C. Sailing date: Oct 2011Pros: relaxing and enjoying the food Cons: wasn't long enough Just returned from the Mexican Riviera. The ship was rerouted to Catalina Island and La Paz in place of Puerta Vallarta, there was a hurricane. We enjoyed the new route. It was our first time in La Paz and enjoyed it very much. The ship staff was very friendly. Ship Quality
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Stateroom Qualitystaterooms were small. Ship Staff Quality
Entertainment & Activitieswould have liked more interactive things to do.
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San Diego, CaliforniaWe enjoyed Old Town.
Cabo San Lucas, MexicoBeautiful place to visit.
Victoria, British Columbia
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WOW the ship was great! by
A Traveler from Denver Sailing date: Aug 2011Pros: The amenities on the ship Ship was clean and neat always even with events going on everywhere. Ship QualityNIce cabins/great public areas Stateroom QualityOutstanding Ship Staff QualityOutstanding Entertainment & ActivitiesFantastic
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Juneau, AlaskaGlacier hike was outstanding. Ziplining was also outstanding.
Ketchikan, AlaskaGreat town beautiful and full of things to do outside of shopping. Hiking etc.
Don't Miss: Dollys Museum Sitka, AlaskaSmall town not much to see but nice to visit for an hour or so.
Victoria, British ColumbiaTour the city via a double decker bus. outstanding.....
1 out of 1 people found this review helpful.
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alaska cruise by
A Traveler from Missouri Sailing date: Jun 2011Pros: overall great- clean rooms, great food, very friendly staff Cons: nothing The combination of the spectactular sceanery, beautiful ship, and awesome/ friendly staff made this a cruise we will always treasure! Ship Quality
Dining/FoodSuda, and Michael were very friendly and helpful. Food quality was excellent. Stateroom Qualityvery nice opulent decor in the suite. very comfortalble in non- balcony room. Ship Staff QualityJojo and Au were awesome room attendants- friendly and kept our room very clean. Entertainment & Activities
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Juneau, Alaskaseeing the whales on side excursion was the best.
Don't Miss: same as above Ketchikan, Alaskapoert was okay
Don't Miss: boat excursion to island to walk through a "rainforest" Sitka, Alaskamost beautiful town and setting.
Don't Miss: boat excursion to see the sea otters. Victoria, British Columbiaaverage compared to other ports
Don't Miss: garden 2 out of 2 people found this review helpful.
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