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Ship's crew, leaves much to be desired by
Melissa A from San Francisco, CA Sailing date: Dec 2010Pros: Cabin size was huge Cons: The level of customer service and professionalism of the crew The ship itself was beautiful and the perfect size. The cabin rooms were great and the cabin stewards were very helpful and attentive. The ship was generally clean, particularly in the common areas, and everything was very accessible.
The food wasn't fantastic in the general dining options - including nightly dinners, but there is were enough options to somewhat satisfy most customers. The hours for the buffet were a bit odd, as food wasn't always available when you were ready to eat. Ship Quality
Dining/FoodFood options weren't as plentiful as I've seen on other cruises; the dining hours were very odd and food wasn't always available; quality was average. Stateroom Quality
Ship Staff QualityYou do not get a sense of anyone going "above and beyond" but rather, doing just enough to get through the cruise. Entertainment & ActivitiesShip entertainment was definitely NOT something I would recommend, however some of the external acts were decent and entertaining.  
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Oranjestad, ArubaThe Sea and See Tour was very interesting and gave you the chance to see a lot of the island. Aruba has many different cultures and histories across the island which were great to see.
Don't Miss: Underwater coral reef Half Moon Cay, Bahamas (Cruiseline Private Island)Very small island, and we experienced poor weather at this port, so all excursions/activities were cancelled. It looked like a beautiful beach that would have been a must see in warm weather.
Don't Miss: Relaxing at the beach Colon, PanamaMake sure you get the true Panama Canal experience. Being able to actually go through all three lock systems from the Atlantic to the Pacific, cannot be missed.
Don't Miss: Going through the entire canal in a smaller vessel Puerto Limon, Costa RicaBe sure to check out the rainforest while here. There are several different options, but I would recommend ensuring that you get to the other side of Costa Rica (out of Limon) to see the sights. Limon itself has little to nothing to offer, so be sure to sign up for a tour or excursion when docked here.
Don't Miss: Get on a bus to the rainforest! CuracaoMake sure you give yourself enough time to see everything and walk around Willemstad. Within a short walking distance, you have tourist shopping, local shopping, and historical sites such as the museums and the swing bridge.
Don't Miss: Swing bridge, the colors around town 8 out of 8 people found this review helpful.
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  Ship Review by
Dianef from USA Sailing date: Sep 2007
Dining/Food
Stateroom Quality
Ship Staff Quality
Entertainment & Activities
Children's Programs
9 out of 12 people found this review helpful.
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Pensioners Cruise by
Fran T from Israel Sailing date: Jan 2009Pros: The Food Cons: Everyone went to bed early no night fun The ship is great for 60 plus.....it is a bit drab and needs a goog clean and polish...the cabins are tired and drab
The food and service is superb
The entertainment is very good
It lacks a 24 hour snack bar and room services takes orever Ship QualityThe ship is a little bit drab, needs a face lift in cabins and a good clean up and polish around the buffet restaurant....sheets and towels tired need replacing....our balcony cabin was much smaller than promised Dining/FoodThe staff in the Pinacle Grill were not very nice and the menue was almost like the main dining room starters and desserts...just the various steaks made the difference...noi big deal Stateroom Qualityfound our balcony room very small, very drap, bedding tired needs face lift and pillows a nightmare...they brought us around 10 and they were all lumpy and old..... Ship Staff Qualityfabulous staff everywhere on the ship ....except the private dining room .....they were rude and unhelpful Entertainment & Activitiesno activities after 12pm....no cosey place to have a late night snack....no 24 hour restaurant only room service and that takes almost one hour!!!!!
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Oranjestad, Aruba
Cristobal, Panama
Cruise Panama Canal And Gatun Lake
Half Moon Cay, Bahamas (Cruiseline Private Island)
Puerto Limon, Costa Rica
Curacao
8 out of 11 people found this review helpful.
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great time to panama canal by
wayne m. from moncks corner,sc Sailing date: Mar 2010Pros: the different islands we visited Cons: several days of rough seas the zuiterdam , holland america lines. a clean ship with a very friendly crew. it didn't take long for them to be calling you by your first name. with all the people aboard you wonder how they do it. 10 days is a long time to be at sea,but the schedules of events try to keep you busy.. Ship Quality
Dining/Foodthe food was as good as any fine rfstaurant. no complaints here. Stateroom Qualitywell kept,clean could be bigger though Ship Staff Qualitythey go out of there way to make you happy Entertainment & Activitiesseveral great shows 4 out of 4 people found this review helpful.
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We will be back! by
A Traveler Sailing date: Jul 2007This was our first cruise and we had a wonderful time. We are in our late 20's and were a bit worried about the HAL following being a bit older, but for us it worked out great. We loved our room, food, pampering at the spa and just relaxing! We will definately look to HAL for our next cruise! Dining/Food
Stateroom QualityWe were pleasantly surprised by how large our room was and only had an outside stateroom.
Ship Staff Quality
Entertainment & Activities
Entertainment: Would have liked a comedian.
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Cruise Glacier Bay
Juneau, AlaskaHarv and Marv.
If you are going to go on a whale watch and want an intimate boat experience, you must try Harv and Marv! We had a fabulous time!
Skagway, Alaska
Cruise Tracy Arm Fjord, Alaska
4 out of 4 people found this review helpful.
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A Wonderful Cruise by
Julie G from Queensland, Australia Sailing date: Apr 2012Pros: Friendly Crew, spotless ship Cons: Smoking is still allowed in the casino and on deck, should be totally non smoking or at least provide a small lounge for the smokers We found the crew to be exceptionally friendly and always had a greeting and a smile. They looked as though they were enjoyig themselves as much as the passengers, even if perhaps they weren't. The stateroom was clean and very comfortable. Captain Christopher Turner gave very clear and precise reports each day on our position, weather and sea conditions and what to expect over the follwing 24 hours. Ship Quality
Dining/Food
Stateroom QualityThe ship is getting a little tired and needs an upgrade fairly soon Ship Staff Quality
Entertainment & Activities
3 out of 3 people found this review helpful.
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Just what I paid for: by
Clifford B. from Kentucky Sailing date: Mar 2010Pros: Food Cons: My guest. It was an older ship, stately with lost of quality amenities. It was very clean and it had been updated some with new carpets. It looked well care for in all area's of the common area's.
Ship QualityThey clean the common areas many times a day, always vacuuming carpets anytime of day. They wash down the decks at 9-10pm after the evening activities. Dining/FoodThat was the reason I did chose Holland America, I had taken their Alaska cruise and wanted the same service and quality of food. Stateroom QualityI took the least expensive room rate, as I have been on many ships before and never spend much time in the room. The size was OK not large but inline with the rate. Room was always picked up and clean linens were supplied many times a day. Our room steward was very nice and provided evening bed turn down, animal towel object on the bed for our enjoyment, daily update of upcoming events for the next port. Ship Staff QualityThey have a happy staff, they all enjoy their work and are happy to offer help easily. Entertainment & ActivitiesThey had a young energetic group of entertainers, not big names yet. Maybe next year they will become big names. 3 out of 3 people found this review helpful.
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Looking forward to using this cruise lin by
Karen from East Tawas, MI Sailing date: Sep 2006Staff very helpful, activities, piano bar, etc. Very good for people in our age group. Entertainment & Activities
7 out of 12 people found this review helpful.
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Excellent. by
Dave from Michigan Sailing date: Nov 2006Pros: Food. Older crowds, so the ships are quieter. Entertainment & Activities
2 out of 2 people found this review helpful.
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Service friendly. by
Lois from Onsted, MI Sailing date: Mar 2007Very good experience. Went to relax and we did. Upgrade to balcony cabin and enjoyed it very much. Entertainment & Activities
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Road Town, Tortola, B.V.I.
Grand Turk Island
Half Moon Cay, Bahamas (Cruiseline Private Island)Half Moon Cay.
Beautiful Beach.
Don't Miss: The beach and the water. Charlotte Amalie, St. Thomas, U.S.V.I.Shopping.
Great place to shop.
Don't Miss: All the stores. 2 out of 2 people found this review helpful.
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