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Terrible Cruise by
A Traveler from Louisiana Sailing date: May 2011Pros: um.... getting off the ship @ cancun and leaving the ship the last day... Cons: rude staff, poor food, trapped in the elevator, 8hrs late returning just returned from my cruise in which I sailed on the Carnival cruise ship Ecstasy. After saving my money for some time and feeding off the experiences of my friends I was so excited to take part myself. However, I am sad to report my experience was very, very, very disappointing. In fact, I'm rather ashamed to return to work and report my experience. As a result, I would forever feel remiss if I did not express a few of my concerns to Carnival to give me a peace of mind and hope someone could help rectify the situation.
1. Overall the staff with the exception of the housekeeping and drink servers were very rude. In fact, after being trapped in the elevator for some time the service man arrived to pry the door open with a screw driver and did not offer an apology. How would you feel to be trapped in the elevator on your first day. I was rather panicked and fearful since the boat was just setting sail. So, much for experiencing the ship depart. Then in the Windsong dining area I requested a table not so close to another couple since they had a crying child. I was told, "no you sit here". I was appalled because the dining room was virtually empty.
2. On night 3 I purchased a new camera from the gift area. The following day, I arrived to my room to discover the box and all the accessories had been packed away with the daily garbage. Now, what can you do with a camera with no cord, charger, directions, etc?
3. Sadly, on my cruise another guest had a medical emergency. As a result, the ship had to turn around which delayed our return time. While I understand the emergency the report was extremely delayed to inform guest of the issue and the delay time of over 8 hrs. Many people noticed the ship had turned around and later stopped. In fact, most thought the ship was "broke". It would have been nice to be informed timely. Furthermore, when concern was expressed about the delay and return time--it was very casual and unconcerned. In my situation the delay caused a huge expense in travel changes and boarding cost.
4. Then I finally wanted to relax in the hot tub only to discover a huge orange film floating on top of the water. I was disgusted and had to immediately jump out. I suppose this was excess skin floating around which remained there for the remainder of the trip. Not to mention the mildew around the grout which is clearly highlighted in my photo--so, embarrassed!
5. Over all the dining experience in the Windsong dining room was very poor. One night I ordered sweet and sour shrimp. To my dismay I was served what appeared to be fish sticks with shrimp tails on the end. Truly, I was shocked this would be served and even be referred to as shrimp.
The final night, I thought maybe I should express some of the above concerns to guest services. However, the lady was dismissive of me. So, I wrote a brief letter documenting very few of my concerns. She took my letter and said I can offer you early embarkment. While I understand she could not save the day, but what happed to offering an apology???
In short, I am so upset with my experience. I had longed for a cruise all of my life only to be tormented by the ship Ecstasy and the rude staff who had little concern about my experience. I pray my experience was random and just bad luck. However, I still long for the cruise I dreamed about so many years. Stateroom Qualitycold water did not work. shower leaked. Ship Staff Qualityhousekeeping staff--great. drinkservers--wonderful. All others--Rude! Entertainment & Activitiesnot many things for adults to do. Shows were poor. Children's Programsno kids for me.  8 out of 11 people found this review helpful.
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  Wonderful experience. by
Sandy from Oklahoma Sailing date: Apr 2007It was an awesome experience, the staff were absolutely wonderful, can't wait to do it again. Entertainment & Activities
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Cozumel, MexicoCozumel is beautiful.
It was an overall great experience, definitely going back!
Don't Miss: The scuba diving. Progreso (Merida), Mexico
5 out of 5 people found this review helpful.
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A Nice Vacation by
Meg M. from Indianapolis, IN Sailing date: Jun 2012Pros: Loved the food, Nassua Cons: Freeport, Small pool We were celebrating our 1 year anniversary and wanted to do something special and this seemed like a perfect fit. Overall we had a great time. We loved the different ports, the buffet, and the amazing staff on the boat. The process to get on the boat was very easy, we got our bags a couple hours after boarding. The cruise was very relaxing and we felt like we just kept eating (because we did!) Ship QualityThe ship was perfect for first time cruisers. It did have an old feeling to it. It was very clean and you could always spot a staff member cleaning something all the time. Once you walk around the boat one time you get a pretty good feeling where everything is. Dining/FoodThe food was just ok. We are not picky eaters and love our fast food so we are not hard to please. We had a better experience with the buffet than with the sit down dinners. We chose the dine anytime option but waited at least 15- 20 mins to be seated. Once you sat down the room was always freezing and you waited a really long time to get your food. We usually alotted 2 1/2 hrs if we chose the sit down dining room. If you were drinking anything but water you hardly ever got a refill. The buffet was usually the same thing and you did not have to wait. Stateroom QualityThe room was just fine for the 2 of us. The bathroom was pretty small but you had room by the bed to get ready with a big mirror and bench. The bed was pretty comfortable but the halls were very noisy and sleep was hard to come by 3am-7am were promising hours for peaceful sleep. Ship Staff QualityWe loved the staff. The housekeepers were so friendly and everyone else would go out of their way to say hello. Entertainment & ActivitiesWe tried to go to most of the shows but found out if you wanted to get to sleep at a decent hour that there was not much to choose from. Alot of the shows started at 7pm which we always missed because it took so long to eat dinner or 10-12pm which was to late for us if we wanted to enjoy the next day. 5 out of 6 people found this review helpful.
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Well worth the cost by
A Traveler from Houston Sailing date: Apr 2009Pros: Excellent service from all the crew Cons: How many times can they take our picture? Ecstasy is showing her age in some areas, but I understand she is getting a major facelift this fall. Still, the ship was clean and seems well cared for. The crew was friendly and the service was good. The food was fine in the dining room, not to die for, but good enough. The dining room service was excellent. Overall, a good value for the money. Ship Quality
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Stateroom QualityWe had an outside cabin with a window. The size was adequate and our cabin steward did a fine job keeping it neat and tidy. Ship Staff QualityI can't say enough good things about the crew. Everyone was friendly and helpful. Entertainment & ActivitiesThe shows were entertaining, but not the quality I have seen on other cruises. There didn't seem to be the variety of activities on the days at sea offered on some other cruises.
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Cozumel, MexicoWe hired a taxi for a trip to the Mayan Ruins and a circle tour of the Island. The ruins were quite interesting and well worth the trip. We saw at least 30 Iguanas as we walked around the site. This was my fourth trip to Cozumel, so we skipped the shopping downtown and bought the obligatory t-shirts etc. at the shops by the pier.
5 out of 6 people found this review helpful.
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Excellent Cruise Vacation! by
Jennifer G. from Anoka, MN Sailing date: Jul 2012Pros: WE loved the friendliness of the staff. They were very accomodating to all of our needs, especially our son's Gluten Free Diet. There was always something to do and the kids had a great time in the teen clubs. Cons: Nothing! We loved it all! The ship was a little outdated but always very clean and met our needs. Ship Quality
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Ship Staff QualityOur Room Steward was the best! He got along great with our kids and went above and beyond to meet our needs. We also had an excellent Jr. Hostess in the dining room who made sure that our son always had plenty of great tasting Gluten Free food at his disposal. Entertainment & Activities
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4 out of 4 people found this review helpful.
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Not bad for a first cruise by
Sharon Mercer from United States Sailing date: Jun 2012Pros: The clean rooms and friendly staff Cons: There were too many children running around unsupervised, could not use the pool, could not walk through the hallways without getting run over by the kids. I was supposed to have gotten a free shore excursion and did not get that. The ship was very clean, had a lot of good food. The pool was really small and you could not swim in it because it was covered with kids at all times of the day. The crew was nice and the ship was very clean. They broke all the wheels off our luggage and a lot of items were broken. Ship Quality
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4 out of 4 people found this review helpful.
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Not Good at all by
A Traveler from Tulsa, OK Sailing date: Nov 2010Pros: Hot Chocolate was available whenever I wanted it. Cons: Food was not even close to par. Not cooked properly, small portions, rarely received what I ordered. Many of the same offerings were offered every night. All in all I expected a much higher quality. I had looked forward to this Cruise with much anticipation thinking the food would be excellant and plentiful at any time. I am not overweight but do like quality food. In addition to the poor quality of the food I found there was insufficient oportunities to get food at odd times. If I woke up at night and wanted to get something to eat I could not walk about the ship and find something. The eating areas were either closed or there was an additional cost to eat there. The only nice thing I recall about the ship is the Stateroom staff. They were always nice and always helpful. I would nnever recommend this Ship, or lines, to anyone and will never travel with them again. Ship Quality
Dining/FoodBasically ruined my trip. Stateroom Quality
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Cozumel, MexicoNot enough time to accurately assess.
Progreso (Merida), MexicoNot enough time to accurately assess.
4 out of 4 people found this review helpful.
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Bad food. Good service by
A Traveler from San Antonio, TX Sailing date: Feb 2010Pros: Stateroom service Cons: Food Powdered eggs! Under cooked hamburgers and steak! Unrecognizeable Mexican buffer!
Totally failed on food quality.
Staff was very nice and ship was really clean. Ship Quality
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4 out of 4 people found this review helpful.
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"The Most Amazing Cruise" by
Vanessa S. from Baytown,Tx Sailing date: May 2009Pros: Staff Freindly Cons: Clubs I had a great time with my husband. I would like to go again A.S.A.P . Ship Quality
Dining/FoodQuantity is amazing! You ould eat your self to death! Quality, could be better. Stateroom Quality
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George Town, Grand CaymanDon't Miss: Paradise!!! Montego Bay, JamaicaDon't Miss: Not enough time 5 out of 7 people found this review helpful.
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I will never cruise again by
Lawrence C. from Tyler, Texas Sailing date: Apr 2009Pros: Getting off of the boat Cons: The food was horrible, tasted like cafeteria food from high school This was my first time on a cruise ship to celebrate my 19th wedding aniversary. I wanted to get a feel for cruising before I take an Alaskan cruise for my 20th. Unfortunately, due to our experiance we will opt to fly to Paris instead. No more cruises for us.... ever. Dining/FoodThe food was simply horrible, when a burger was the best meal the whole week you have got problems. The food was always cold, or the oatmeal was runny, tasted fishy or processed.... let's just say, I lost weight on this trip and it should have been the other way around. Stateroom Quality
Ship Staff QualityWith the exception of our room steward, we found the staff to be rude and apathetic. Entertainment & ActivitiesUnfortunately, we did not get to visit a port of call, and the games were repetative. Only so much trivia can be played over and over and over and over...
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Cozumel, MexicoSome of your shows or presentations really built up this port, we never saw land, simply put, Carnival should have found another port, or at very least do the right thing. The cruise line did not deliver what they sold me. I own a business, and when I don't deliver what was promised, I do not expect my customers to pay. I am not suggesting a full refund, however just to let you know, you have lost a cruiser forever, no matter what cruise line.
Don't Miss: Never saw land Progreso (Merida), MexicoI wish I could have visited any port of call. We should have been diverted to another port rather than sitting in the middle of the gulf like a fishing bobber.
Don't Miss: I missed it all! 5 out of 7 people found this review helpful.
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