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9 days New Enland & Canada by
A Traveler from Barling.AR Sailing date: Jun 2011Pros: The Entertainment and Activities Cons: The food not good. At buffets almost everyday same foods 1st time we sailed on the Enchantment of the sea ,Everything is ok not great. The foods is not very good. Ship Quality
Dining/FoodWe sailed on the Enchantment of the sea on june16-25-2011.The ship is ok.But the lunch and dinner on the buffet almost everyday is the same foods, the cooks to must curry. Stateroom Quality
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1 out of 2 people found this review helpful.
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   Our First Cruise... C+ by
Chris R from Orlando, FL Sailing date: May 2013Pros: Room and Staff were top notch Cons: Food was merely okay, drink package has flaws, entertainment lacking This was my me and my wife's first cruise ever, despite living in Florida (the land of Disney and cruise ships). We decided to take this cruise to celebrate our 10th wedding anniversary.
Overall, I had a hard time deciding between a "Good" or "Average" rating.
One of the worst parts of our trip was the "premium beverage" package that we purchased for $440 ($220 per person). I'll mention it here as I don't think it fits comfortably into any of the sub-categories below. The package (a fairly new invention by Royal Caribbean) allows the holder to essentially pre-pay for all beverage purchases on-board. No more shocking "Sea-Pas" invoice when you get back home with $10 margaritas, and $5 draft beers. Instead, you pay before hand and drink all you want.
My wife and I, while not heavy drinkers, didn't want to be concerned about the price of this drink or that drink. We just wanted to have a fun, all-inclusive kind of experience. So, we purchased the "premium beverage package". We also pre-paid our gratuities for the same reason.
The biggest hang-up came when trying to order non-alcoholic beverages: specifically soda. RC has a system of using two, self-service soda fountains for soda drinks. They want you to purchase a special soda mug that unlocks these fountains. My wife and I, having already purchased the end-all, be-all of beverage packages (and being assured by RC that the package included all lesser packages) were shocked to be informed that all our soda would need to come from a bar... not a soda fountain. Bars don't open until 11, 12 or later... depending on where you are in the ship.
We complained to Guest Services and after about 15 minutes of pleading our case were provided with a free fountain mug under the strict guidelines that we NOT mention this to any other guests and in the future we purchase the soda fountain package in ADDITION to the premium beverage package.
Given that this package is so new to RC, I'm hoping that this kind of thing gets "fixed" in the months to come. Ship QualityThe ship is not massive, by modern standards and some of the furniture and decoration is dated. None-the-less, I never experienced any cleanliness issues and everything was in good order. Dining/FoodOverall, we were disappointed by the food on RC. Maybe our expectations were too high or this was just a bad cruise/ship. The end result was the same: lack-luster.
The My Fair Lady Dining Room's food quality was okay. The Windjammer Cafe (the buffet location on Enchantment) served about the same line-up for each breakfast and lunch we attended - the quality was always less than we had hoped.
Chops Grille's fare was quite good. However, you have to pay $30 each to eat at this specialty restaurant and, I guess, its what I expected to be eating at dinner every night (without having to pay more than what I had already paid). Stateroom QualityMy wife and I loved our room - always clean and well-kept, it was lovely. We opted for a room with a balcony and I don't regret the extra we paid for a moment. Our own private views while sailing, arriving or departing ports of call, was one of the high-lights of our trip.
Our attendant, while soft-spoken and shy, did a great job on everything we asked of him - with one exception.
When arriving on board, we noticed that our fridge was empty with the exception of two diet coke cans. Our attendant said he would "take care of that". On the last day of our cruise, we noticed that the fridge was now full of bottled-water and various sodas - like a hotel mini-bar.
What surprised us is our sea-pass account was charged for emptying the fridge, when we never touched it. Apparently they had missed what the previous cruisers had removed and thought to tack it onto our bill?
I called RC customer service, but they can't do anything about it for a few days. Hopefully all will be fixed. Ship Staff QualityEveryone we met was friendly and willing to help. Some staff wasn't well-informed about some questions we asked, but everyone was happy to try. Entertainment & ActivitiesThe musicians throughout the ship were great, but the "Broadway quality stage shows" were lacking the Broadway quality. Again, this may be a tempered expectations situation, given that this was our first cruise. None-the-less, we were disappointed.
Also, their karaoke was never more than an hour long. Personally, I've never been to a karaoke bar that tried to fit all their singers in in one hour. If everyone's enjoying themselves, why cut it off? 0 out of 0 people found this review helpful.
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Too many Children by
Rich P from Pennsylvania Sailing date: Dec 2012Pros: Wonderful crew Cons: children all over the ship UNattended I had just started to write a summation of what should have been a very nice cruise to the Caribbean.. When I went ahead and read some of the not so nice reports written by cruises with Young children. Hmmm, you must have been on my ship not enough activities for YOUR children.. Maybe yours were the ones that ran through the ship screaming, and got on the elevators and pushed all the buttons and then jumped off.. Maybe yours were the ones that were up in the windjammer unsupervised taking more food than three people could eat and then just leaving it. Or just maybe yours was the THREE year old out on the dance floor in everyones way at 2 AM there ARE Cruise lines that cater to YOUNG children, Royal Caribbean does it s best to and has many activities for children, BUT if you want on one of their ships with Your Young children please take advantage of the ships activities and treat them like CHILDREN not little adults or maybe just leave then HOME !!! We really dont like YOUR children on OUR cruise. Ship QualityGreat Ship Re-done Looks Great !! Dining/FoodGreat Food.. top rate chef's Stateroom QualityThere are hairdryers in the dreawer Ship Staff QualityVERY friendly Entertainment & ActivitiesGreat Shows Top Rate Children's ProgramsKEEP THEM HOME 7 out of 10 people found this review helpful.
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Cruise, not a family friendly boat, by
A Traveler from Newark Sailing date: Apr 2012Pros: suite with balcony and friendliness of staff on board the ship Cons: lack of family friendly activties The Cruise was nice and relaxing, but besides the kids club and the arcade, there was nothing for kids to do when it was rainy or windy. And we had two full cruising days on the boat with bad weather. The indoor pool was for adults only. They should have allowed the kids to use it in bad weather for designated hours. I have heard larger ships have more activities and areas for kids, just be aware.There was plenty for adults to do at all times. But the average age on our cruise was probably 65 years old. Ship Quality
Dining/FoodThe soups and salads were excellent, but any seafood dishes had very small portions of seafood with a lot of other filler foods on the plate. For instance the scallops in pasta were so small they were almost pea sized and there was only about 6 of them in a large bowl of pasta. Stateroom Quality
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Entertainment & Activitiesneed more family activities, not just bingo and casino tournaments and dance parties Children's ProgramsThe kids club was excellent but only a tiny area of the ship. My son got bored there after only an hour, each time he was there. There is only so much you can do in a small room for each age group. I can't imagine if there was a lot of kids. this cruise there was only 20. The week before they had 400 and 800 kids the week before that. The kids club could only accommodate about 10 from each age group at a time, and that was pushing it. 3 out of 7 people found this review helpful.
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Good cruise by
A Traveler from Annandale,VA Sailing date: Mar 2012Pros: Staff Cons: Food was bland, entertainment was not kid friendly most of the time We weren't impressed by Royal Carribean. We had sailed Carnival before and it was superior to the Enchantment of the Seas. Ship QualityThe ship was clean but aging. Dining/FoodThere were a lot of choices in the food but the flavor was truly bland. Service was nice in the dining rooms but room service took 45 minutes or more. Stateroom QualityRooms were okay. There was no water in the bathroom one night and a lot a banging going on. Ship Staff QualityStaff was excellent. Entertainment & ActivitiesI thought the entertainment was overall not great. There were many nights of vulgar comedians such as John Joseph. These type of comedians should be listed as adult only. I expected Madagascar themed entertainment but that is false advertisement for only one ship. Children's ProgramsThe kids just played games. There were no crafts or gifts. 1 out of 2 people found this review helpful.
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Best customer service ever! by
Sherry W from Ontario Sailing date: Dec 2011Pros: Staff Cons: Excursion desk The staff make this cruise worth while. They are polite, helpful and always aim to please. The entertainment is not so great. The dancers and singers are below average. The food is great and the overall condition of the ship is good and clean. Ship Quality
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2 out of 3 people found this review helpful.
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Fun but not really relaxing family time by
Melissa from United States Sailing date: Dec 2011Pros: Crew hospitality was superb! Cons: Be ready to spend, spend, spend! Loved our cabin, on board entertainment, staff esp. cabin/stateroom crew. Would have liked more relaxation time with my husband but that was hard with a 3 and 8 year old. Found some of the "hidden" costs, for instance kids had pop package and assumed that included pop in the stateroom-it did not!-VERY EXPENSIVE! Staying connected on board was extremely expensive-Recommend buying international package from Verizon. Spa Hot Stone Massage was fabulous by Jenn, she's Irish. Highly recommend. Excursions were alright, but docking times severly cut into sun and fun time esp. during winter months when sun goes down early. Ship QualityFood was great, drinks were strong and not too unreasonably priced! BEWARE of stateroom beverages! They cost a fortune and ARE NOT FREE! Dining/FoodFood was great. Didnt realize till the last day that I could eat more than one offering at the formal dinners though! Take advantage of this during lobster formal night! The lobster was some of the best Ive ever had! Stateroom QualityKids loved the drop down bunks, and towel animals. I loved the bed and linens but hurt my husband's bad back. Ship Staff QualityOur stateroom attend, IVAN, was fabulous as were the other two stateroom attendants in the corridor, Lamar, and Pardeem. Our Head Waiter, Sherry was genuinely kind and accommodating. Front desk was very helpful. No complaints about anyone associated with Royal Caribbean's employees the went above and beyond. Entertainment & ActivitiesThere were a ton of activities to participate in and they were all optional. Cruise director and his assistant were funny and we loved the on board television show they did. we also liked the pictures they took all the time and should have taken more advantage of those opportunities. Children's ProgramsMy older son, 8 yrs old, loved the activities and had a great time. My only complaint was that they would not take my younger son, who just turned 3 yrs, and was not fully potty trained for activities without either myself or husband. This really added to this not being a very relaxing vacation for him and I. If there had been some program that could take him, even for 1-2 hrs, that would provided us with some down time. It would have made the vacation a total success. Babysitting was available but it cost additional money and we found it difficult to arrange d/t availability of staff. We also had some concerns on who we would be leaving him with in our stateroom. 7 out of 9 people found this review helpful.
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A nice cruise! by
Sherry H from Fort Washington, MD. Sailing date: Oct 2011Pros: crew Cons: food selection The ship was nice. not enough different types of entertainment on board. Ship Quality
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cruise was ok by
A Traveler from Hermitage, Pa. Sailing date: Sep 2010Pros: food Cons: not enough public area for the number of passengers unsure of the year the ship was split in half to accomodate more passengers didn't adjust the rest of the ship to handle more people days at sea there weren't enough places for all the people to do things Ship Quality
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Collapse List of Ports
Bar Harbor, Maine
Boston, Massachusetts
Portland, Maine
Halifax, Nova Scotia
Saint John, New Brunswick
2 out of 3 people found this review helpful.
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Wonderful Cruise, very nice ship by
Curtis J from Charleston, WV Sailing date: Sep 2009Pros: Great Shows and food was very good Cons: Excursions on Grand Cayman were not worth the price Very good short 5 day cruise, boarding and departing was easy, graet shows, food, pool was fun, Mexico was GREAT including the jeep/ snorkle trip, Grand Cayman tour was sort of a rip-off. Overall the Cruise was very good (watch out for the Cayman tours...) Ship Quality
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1 out of 2 people found this review helpful.
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